Marty is quite the experienced and informed gentleman willing and able to share his many years of expertise both restoring grout and laying new tile and adapt his service to my specific needs. Joe the tile technician and his assistant worked extremely hard grinding and scraping out my old grout on a job apparently less than half the cost of installing new tile. When the need arose for touch ups on the work, Marty quickly sent out Joe again and Joe did everything he could to finish the job to my satisfaction. Time will tell how the restored shower holds up to regular use but the one year warranty is reassuring should any additional issues arise.